Change of mind
PLEASE CHOOSE CAREFULLY AS WE DO NOT REFUND OR EXCHANGE IF YOU CHANGE YOUR MIND.
We accept refunds or exchanges in accordance with the Australian Consumer Law. This enables you to return a product that is:
- Significantly different to those shown or described
- Not fit for purpose
Not all purchases are eligible for return. Items not eligible include:
- Prescription Medicines;
- Medications which require special storage (as storage conditions may be compromised);
- Medications which are not sealed by the manufacturer;
- Cosmetics and personal healthcare items; and
- Baby formula
Our customer service team can be reached on 1300 787 868 between 8am - 4pm Mondays, Tuesdays and Fridays. You will need to contact our team for more details and confirmation before sending your return back to us.
The shipping fee will not be refunded.
In-store Returns & Refunds
Any returns or exchange for store purchases should be directed to the original store, with your receipt for proof of purchase.
Please remember that in most cases, orders are dispatched on the next business day. Orders that have been dispatched cannot be cancelled and will have to be posted back, at the expense of the customer where a full refund (less postage) will be provided. Returns cannot be accepted for perfumes, vitamins, food or medicine (as storage conditions may be compromised).
Faulty or incorrect product
If an item is faulty, damaged or incorrect (as per your receipt) when you receive it, please contact our customer service team on 1300 787 868 between 8am - 4pm Mondays, Tuesdays and Fridays.
Only online purchases can be returned as outlined above. Returns or exchange for store purchases should be directed to the original store. If your online purchase was made using a credit card, your approved refund will be processed to that credit card.
Fragrances, medicines, food and vitamins cannot be returned for refund or exchange.
If you have any questions about our refund and return policy our customer service team is happy to help, and can be reached via 1300 787 868 between 8am - 4pm Mondays, Tuesdays and Fridays.